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Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 11, 20:03 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 11, 18:23 GMT-03:00

Resolved - We have received no further reports of failures on payments with Banco Santander and are closing this incident.
Nov 11, 17:15 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 11, 11:15 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 11, 10:48 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 11, 10:07 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 11, 02:45 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 11, 01:04 GMT-03:00

Payment intermittences with Banco BCI

Resolved - Payments with Banco BCI have returned to normal operation.
Nov 11, 00:15 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco BCI. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 22:43 GMT-03:00

Nov `10`, `2026`

Resolved - We have received no further reports of failures on incoming payments in Colombia and are closing this incident.
Nov 10, 22:19 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 10, 16:19 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 10, 21:43 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 21:15 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 10, 21:15 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 21:03 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 10, 18:07 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 16:56 GMT-03:00

Service Status – Pay-ins Ecuador | SafetyPay Temporary Unavailability

Resolved - SafetyPay payments through Banco Guayaquil in Ecuador remain unavailable. Payments through other banks remain unaffected.

This is the final update for this notice. We will continue following up directly with the provider and communicate any relevant changes to the availability of this payment option.
Nov 10, 13:54 GMT-03:00

Update - The service disruption affecting SafetyPay payments through Banco Guayaquil remains ongoing.
At this time, there is no confirmed timeframe for service restoration. Payments through other banks remain unaffected.
We will provide a further update as soon as new information becomes available.
Sep 29, 18:04 GMT-03:00

Update - The service disruption affecting SafetyPay payments through Banco Guayaquil remains ongoing.
At this time, there is no confirmed timeframe for service restoration. Payments through other banks remain unaffected.
We will provide a further update as soon as new information becomes available.
Sep 29, 18:00 GMT-03:00

Identified - The service disruption has been confirmed to be affecting SafetyPay payments through Banco Guayaquil exclusively. Payments through other banks are not affected.

The situation remains under review, and we expect to provide further updates within the next few hours.
Sep 23, 17:15 GMT-03:00

Investigating - The SafetyPay Online payment service in Ecuador is temporarily unavailable due to an incident affecting the processor.
We are currently investigating the situation and will provide further updates as more information becomes available.
Sep 23, 14:29 GMT-03:00

Resolved - Payments with Banco Scotiabank have returned to normal operation.
Nov 10, 13:02 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Scotiabank. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 12:41 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 10, 10:35 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 10:27 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 10, 03:24 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 02:39 GMT-03:00

Resolved - We have received no further reports of failures on outgoing payments in Colombia and are closing this incident.
Nov 10, 02:13 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 9, 20:13 GMT-03:00

Payment intermittences with Banco BCI

Resolved - Payments with Banco BCI have returned to normal operation.
Nov 10, 01:38 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco BCI. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 10, 00:01 GMT-03:00

Nov `9`, `2026`

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 9, 22:09 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 9, 21:33 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 9, 20:42 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 9, 20:33 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 9, 18:58 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 9, 15:39 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 9, 14:47 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 9, 13:55 GMT-03:00

Scheduled maintenance: Bre-B (CFA Cooperativa Financiera) COBRE

Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:30 GMT-03:00

Scheduled - Bre-B Colombia (CFA Cooperativa Financiera) will be undergoing scheduled maintenance from November 8, 23:30 to November 9, 08:00 (UTC-3).
During this maintenance window, Bre-B transfers through COBRE Colombia to and from CFA Cooperativa Financiera may experience intermittency or temporary unavailability.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.

Duration
8 Nov 2026 23:30 -03 to 9 Nov 2026 08:00 -03
Nov 5, 17:00 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 9, 07:06 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 9, 06:19 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 9, 00:24 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 8, 23:58 GMT-03:00

Nov `8`, `2026`

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 8, 22:54 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 8, 22:29 GMT-03:00

Payment intermittences with Banco Falabella

Resolved - Payments with Banco Falabella have returned to normal operation.
Nov 8, 20:45 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Falabella. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 8, 19:45 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 8, 19:45 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 8, 18:12 GMT-03:00

Scheduled Maintenance: PSE (ACH Colombia) - COBRE

Completed - The scheduled maintenance has been completed.
Nov 8, 07:30 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 GMT-03:00

Scheduled - Our commitment is to keep you informed.

According to the official communication from PSE (ACH Colombia), scheduled maintenance will take place and may affect PSE transaction processing.

Service unavailability: from November 7, 2026, 11:00 p.m. to November 8, 2026, 7:30 a.m.

During these maintenance windows, some PSE transactions may experience delays or temporary unavailability.

We will continue monitoring the service and share any relevant updates.

Duration
7 Nov 2026 23:00 -03 to 8 Nov 2026 07:30 -03
Oct 20, 16:20 GMT-03:00

Nov `7`, `2026`

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 7, 00:03 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 6, 22:55 GMT-03:00

Nov `6`, `2026`

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 6, 18:16 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 6, 14:50 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 6, 14:57 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 6, 14:37 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 6, 14:26 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 6, 14:11 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 6, 13:59 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 6, 13:37 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 6, 13:48 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 6, 13:33 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 6, 13:48 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 6, 13:33 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 6, 11:45 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 6, 10:45 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 6, 11:04 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 6, 10:50 GMT-03:00

CHILE INCIDENT - WITHDRAWALS

Resolved - This incident has been resolved.
Nov 6, 09:46 GMT-03:00

Identified - In the past few hours, we have experienced intermittencies in the payout service in Chile. As a result, there have been delays in processing payouts.
We are currently working on a solution and estimate that it will take approximately to regularize the pending withdrawals.

We will keep you informed.
Nov 6, 09:30 GMT-03:00

Scheduled Maintenance Notice – COBRE NEQUI Colombia

Completed - The scheduled maintenance has been completed.
Nov 6, 03:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:30 GMT-03:00

Scheduled - NEQUI Colombia will be undergoing scheduled maintenance on November 06, between 01:30 and 03:00 (UTC-5).
During this maintenance window, the Nequi service through COBRE Colombia will be temporarily unavailable.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.
Nov 5, 23:47 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 6, 02:01 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 6, 00:35 GMT-03:00

Nov `5`, `2026`

Banco Estado Intermittences - FINTOC

Resolved - This incident has been resolved.
Nov 5, 23:46 GMT-03:00

Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Nov 4, 23:40 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 5, 23:12 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 5, 23:09 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 5, 23:05 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 5, 22:55 GMT-03:00

Resolved - We have received no further reports of failures on payments with Banco Scotiabank and are closing this incident.
Nov 5, 21:52 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Scotiabank. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 5, 15:52 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 5, 12:57 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 5, 12:40 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 5, 11:31 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 5, 11:06 GMT-03:00

Scheduled Maintenance Notice – COBRE NEQUI Colombia

Completed - The scheduled maintenance has been completed.
Nov 5, 03:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 01:30 GMT-03:00

Scheduled - NEQUI Colombia will be undergoing scheduled maintenance on November 05, between 01:30 and 03:00 (UTC-5).
During this maintenance window, the Nequi service through COBRE Colombia will be temporarily unavailable.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.
Nov 4, 20:22 GMT-03:00

Nov `4`, `2026`

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 4, 23:57 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 4, 23:51 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 4, 23:48 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 4, 23:30 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 4, 12:48 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 4, 12:03 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 4, 12:43 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 4, 11:45 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 4, 11:46 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 4, 10:02 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 4, 05:42 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 4, 02:55 GMT-03:00

Scheduled Maintenance Notice – COBRE NEQUI - Colombia

Completed - The scheduled maintenance has been completed.
Nov 4, 03:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:30 GMT-03:00

Scheduled - NEQUI Colombia will be undergoing scheduled maintenance on November 04, between 01:30 and 03:00 (UTC-5).
During this maintenance window, the Nequi service through COBRE Colombia will be temporarily unavailable.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.
Nov 3, 23:05 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 4, 01:10 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 4, 00:12 GMT-03:00

Nov `3`, `2026`

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 3, 22:45 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 3, 22:36 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Nov 3, 22:29 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 3, 21:38 GMT-03:00

Payment intermittences with Banco de Chile

Resolved - Payments with Banco de Chile have returned to normal operation.
Nov 3, 20:51 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco de Chile. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 3, 20:39 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 3, 20:00 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 3, 19:20 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 3, 18:49 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 3, 18:07 GMT-03:00

Resolved - We have received no further reports of failures on incoming payments in Colombia and are closing this incident.
Nov 3, 15:25 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 3, 09:25 GMT-03:00

Resolved - Outgoing payments in Colombia have returned to normal operation.
Nov 3, 13:18 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Nov 3, 12:40 GMT-03:00

Resolved - Payments with Banco Santander have returned to normal operation.
Nov 3, 00:15 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Santander. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 3, 00:03 GMT-03:00

Nov `2`, `2026`

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 2, 23:10 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 2, 22:46 GMT-03:00

Resolved - We have received no further reports of failures on payments with Banco Scotiabank and are closing this incident.
Nov 2, 17:51 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Scotiabank. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 2, 11:51 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 2, 16:00 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 2, 12:00 GMT-03:00

Resolved - Payments with Banco Scotiabank have returned to normal operation.
Nov 2, 11:05 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Scotiabank. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 2, 09:12 GMT-03:00

CHILE INCIDENT - BANCO CHILE WITHDRAWALS

Resolved - This incident has been resolved.
Nov 2, 09:40 GMT-03:00

Investigating - In the past few hours, we have experienced intermittencies in the payout service in Chile. As a result, there have been delays in processing payouts.
We are currently working on a solution and estimate that it will take approximately to regularize the pending withdrawals.

We will keep you informed.
Nov 2, 09:16 GMT-03:00

Nov `1`, `2026`

Payment intermittences with Banco de Chile

Resolved - Payments with Banco de Chile have returned to normal operation.
Nov 1, 13:24 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco de Chile. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Nov 1, 12:59 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Nov 1, 06:15 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Nov 1, 05:41 GMT-03:00

Completed - The scheduled maintenance has been completed.
Nov 1, 06:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 22:00 GMT-03:00

Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on October 31, between 22:00 and November 01, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl
Oct 24, 16:54 GMT-03:00

Oct `31`, `2026`

Resolved - Payments with Banco Estado have returned to normal operation.
Oct 31, 21:46 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Oct 31, 21:00 GMT-03:00

Resolved - Payments with Banco Scotiabank have returned to normal operation.
Oct 31, 21:00 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Scotiabank. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Oct 31, 18:57 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Oct 31, 17:14 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Oct 31, 15:36 GMT-03:00

Payment intermittences with Banco de Chile

Resolved - Payments with Banco de Chile have returned to normal operation.
Oct 31, 14:00 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco de Chile. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Oct 31, 13:40 GMT-03:00

Completed - The scheduled maintenance has been completed.
Oct 31, 06:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 22:00 GMT-03:00

Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on October 30, between 22:00 and October 31, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl
Oct 24, 16:53 GMT-03:00

Resolved - We have received no further reports of failures on incoming payments in Colombia and are closing this incident.
Oct 31, 04:10 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Oct 30, 22:10 GMT-03:00

Scheduled Maintenance Notice – COBRE- NEQUI Colombia

Completed - The scheduled maintenance has been completed.
Oct 31, 03:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 01:30 GMT-03:00

Scheduled - NEQUI Colombia will be undergoing scheduled maintenance on October 31, between 01:30 and 03:00 (UTC-5).
During this maintenance window, the Nequi service through COBRE Colombia will be temporarily unavailable.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.
Oct 27, 20:52 GMT-03:00

Oct `30`, `2026`

Resolved - Outgoing payments in Colombia have returned to normal operation.
Oct 30, 19:38 GMT-03:00

Investigating - We are seeing intermittent failures on outgoing payments in Colombia. Some payouts may fail or take longer than usual to complete. Incoming payments and other countries are not affected. We will post an update within 30 minutes.
Oct 30, 18:29 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Oct 30, 19:10 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Oct 30, 17:42 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Oct 30, 15:34 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Oct 30, 15:07 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Oct 30, 12:27 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Oct 30, 11:13 GMT-03:00

Completed - The scheduled maintenance has been completed.
Oct 30, 06:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 GMT-03:00

Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on October 29, between 22:00 and October 30, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl
Oct 24, 16:51 GMT-03:00

Scheduled Maintenance Notice – COBRE - NEQUI Colombia

Completed - The scheduled maintenance has been completed.
Oct 30, 03:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:30 GMT-03:00

Scheduled - NEQUI Colombia will be undergoing scheduled maintenance on October 30, between 01:30 and 03:00 (UTC-5).
During this maintenance window, the Nequi service through COBRE Colombia will be temporarily unavailable.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.
Oct 27, 20:51 GMT-03:00

Scheduled Maintenance Notice – COBRE - CREDIBANCO - Colombia

Completed - The scheduled maintenance has been completed.
Oct 30, 00:00 GMT-03:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 GMT-03:00

Scheduled - CREDIBANCO will be undergoing scheduled maintenance on October 29, between 23:00 and October 30, 00:00 (UTC-5).
During this maintenance window, the CREDIBANCO service through COBRE Colombia will be temporarily unavailable.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.
Oct 29, 22:48 GMT-03:00

Oct `29`, `2026`

Banco Santander Intermittences - FLOID

Resolved - This incident has been resolved.
Oct 29, 22:39 GMT-03:00

Identified - Intermittent service disruptions have been detected.
As a result, FLOID has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Oct 29, 22:22 GMT-03:00

Banco Santander Intermittences - FLOID

Resolved - This incident has been resolved.
Oct 29, 20:35 GMT-03:00

Identified - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Oct 28, 23:38 GMT-03:00

Resolved - Incoming payments in Colombia have returned to normal operation.
Oct 29, 13:01 GMT-03:00

Investigating - We are seeing intermittent failures on incoming payments in Colombia. Some payment attempts may fail or take longer than usual to complete. Payouts and other countries are not affected. We will post an update within 30 minutes.
Oct 29, 12:46 GMT-03:00

Resolved - Payments with Banco Estado have returned to normal operation.
Oct 29, 12:17 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Estado. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Oct 29, 10:53 GMT-03:00

Payment intermittences with Banco Falabella

Resolved - Payments with Banco Falabella have returned to normal operation.
Oct 29, 10:21 GMT-03:00

Investigating - We are seeing intermittent failures on payments with Banco Falabella. Some payment attempts through this bank may fail or take longer than usual to complete. Payments through other banks are not affected. We will post an update within 30 minutes.
Oct 29, 09:35 GMT-03:00