Banco Security Intermittences - KHIPU
Identified - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 24, 2026 - 11:12 GMT-03:00
Service Status – Pay-ins Ecuador | SafetyPay Temporary Unavailability
Identified - The service disruption has been confirmed to be affecting SafetyPay payments through Banco Guayaquil exclusively. Payments through other banks are not affected.

The situation remains under review, and we expect to provide further updates within the next few hours.
Sep 23, 2026 - 17:15 GMT-03:00
Investigating - The SafetyPay Online payment service in Ecuador is temporarily unavailable due to an incident affecting the processor.
We are currently investigating the situation and will provide further updates as more information becomes available.
Sep 23, 2026 - 14:29 GMT-03:00
Uptime over the past 90 days. View historical uptime.
ALPS Dashboard Backoffice Operational
Payin Degraded Performance
ALPS Cashin API Service Operational
Brasil Operational
Chile Operational
Colombia Operational
Ecuador Degraded Performance
Mexico Operational
Perú Operational
Guatemala Operational
Honduras Operational
Costa Rica Operational
Panama Operational
Payout Operational
ALPS Cashout API Service Operational
Chile Operational
Ecuador Operational
Perú Operational
Colombia Operational
Mexico Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Notice – Transbank Chile. Sep 24, 2026 22:00 - Sep 25, 2026 06:00 GMT-03:00

Transbank Chile will be performing scheduled maintenance on its platform on September 24, between 22:00 and September 25, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Posted on Sep 17, 2026 - 12:32 GMT-03:00

Scheduled Maintenance Notice – Transbank Chile. Sep 25, 2026 22:00 - Sep 26, 2026 06:00 GMT-03:00

Transbank Chile will be performing scheduled maintenance on its platform on September 25, between 22:00 and September 26, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Posted on Sep 17, 2026 - 12:32 GMT-03:00

Scheduled Maintenance Notice – Transbank Chile. Sep 26, 2026 22:00 - Sep 27, 2026 06:00 GMT-03:00

Transbank Chile will be performing scheduled maintenance on its platform on September 26, between 22:00 and September 27, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Posted on Sep 17, 2026 - 12:34 GMT-03:00

Scheduled Maintenance Notice – Transbank Chile. Sep 27, 2026 22:00 - Sep 28, 2026 06:00 GMT-03:00

Transbank Chile will be performing scheduled maintenance on its platform on September 27, between 22:00 and September 28, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Posted on Sep 17, 2026 - 12:35 GMT-03:00

Sep 24, 2026

Banco ESTADO Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 24, 11:57 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 24, 11:17 GMT-03:00
Scheduled Maintenance Notice – Transbank Chile.
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 GMT-03:00
Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on September 23, between 22:00 and September 24, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 17, 12:30 GMT-03:00
Scheduled Maintenance Notice – NEQUI - COBRE
Completed - The scheduled maintenance has been completed.
Sep 24, 03:10 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 03:00 GMT-03:00
Scheduled - NEQUI -COBRE will be performing scheduled maintenance on its platform on September 24, between 03:00 and 03:10 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 23, 23:49 GMT-03:00

Sep 23, 2026

Banco Bre-B Intermittences - COBRE
Resolved - This incident has been resolved.
Sep 23, 23:47 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 23, 11:35 GMT-03:00
Banco SANTANDER Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 23, 20:25 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 23, 13:08 GMT-03:00
Banco ITAU Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 23, 19:26 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 23, 18:03 GMT-03:00
Banco Itaù Intermittences - ETPAY
Resolved - This incident has been resolved.
Sep 23, 19:13 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, ETPAY has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 23, 18:13 GMT-03:00
Banco ESTADO Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 23, 13:42 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 23, 13:21 GMT-03:00
Banco Scotiabank Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 23, 09:17 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 22, 19:00 GMT-03:00
Banco ITAU Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 23, 09:17 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 23, 09:10 GMT-03:00
Scheduled Maintenance Notice – Transbank Chile.
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 GMT-03:00
Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on September 22, between 22:00 and September 23, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl
Sep 17, 12:29 GMT-03:00
Scheduled Maintenance Notice – NEQUI - COBRE
Completed - The scheduled maintenance has been completed.
Sep 23, 03:10 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:00 GMT-03:00
Scheduled - NEQUI- COBRE will be performing scheduled maintenance on its platform on September 23, between 03:00 and 03:10 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 22, 21:11 GMT-03:00

Sep 22, 2026

Banco Bre-B Intermittences - COBRE
Resolved - This incident has been resolved.
Sep 22, 22:38 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 22, 15:14 GMT-03:00
Banco Itaú Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 22, 21:58 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 22, 21:45 GMT-03:00
Banco ESTADO Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 22, 13:42 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 22, 10:06 GMT-03:00
Banco Falabella Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 22, 12:14 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 22, 10:31 GMT-03:00
Scheduled Maintenance: Bre-B (Credibanco – SPI) COBRE
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:01 GMT-03:00
Scheduled - Our commitment is to keep you informed.

On Tuesday, September 22, 2026, between 06:00 and 08:00 (UTC-3), a production deployment will take place with updates to the Immediate Payments System (DICE · MOL · QR).

Window: September 22, 2026 · 06:00 – 08:00 (UTC-3)
Affected entity: Bre-B (CCO Credibanco – SPI) / BreB EXT
Affected product: Payments and Payouts (Payment Orders and Immediate Fund Transfers)
Impact type: Intermittency (no more than 10 minutes)

During this period, you may experience intermittent issues of up to 10 minutes in payins and payouts.

We recommend planning your operations in advance to avoid any inconvenience.

Thank you for your understanding.
Sep 21, 09:43 GMT-03:00
Scheduled Maintenance Notice – Transbank Chile.
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 GMT-03:00
Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on September 21, between 22:00 and September 22, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 17, 12:27 GMT-03:00

Sep 21, 2026

Bre-B Intermittences - COBRE
Resolved - This incident has been resolved.
Sep 21, 23:24 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 21, 20:19 GMT-03:00
Banco Security Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 21, 14:44 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 21, 14:13 GMT-03:00
Banco Security Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 21, 13:59 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 21, 12:54 GMT-03:00
Banco Security Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 21, 13:59 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 21, 13:16 GMT-03:00
Banco Nequi Intermittences - COBRE
Completed - The scheduled maintenance has been completed.
Sep 21, 03:10 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 GMT-03:00
Scheduled - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 20, 19:47 GMT-03:00

Sep 20, 2026

Intermittent timeouts on Webpay transactions
Resolved - This incident has been resolved. Webpay transaction creation is back to normal operation. If you continue to experience issues with payments, please contact support.
Sep 20, 21:35 GMT-03:00
Investigating - We are currently investigating intermittent timeouts when creating payment transactions through Webpay. Some transactions using this payment method may fail or take longer than usual to process. We are monitoring the situation and will provide updates as more information becomes available.
Sep 20, 21:10 GMT-03:00
Banco de la República Intermittences - COBRE - Bre-B
Resolved - This incident has been resolved.
Sep 20, 11:34 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 19, 17:22 GMT-03:00
Scheduled Maintenance Notice- Bancolombia – COBRE
Completed - The scheduled maintenance has been completed.
Sep 20, 09:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 02:15 GMT-03:00
Scheduled - Bancolombia - COBRE will be performing scheduled maintenance on its platform on Sunday, September 02, between 02:15 and 09:00 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 17, 18:15 GMT-03:00
Scheduled Maintenance Notice – NEQUI - COBRE
Completed - The scheduled maintenance has been completed.
Sep 20, 03:10 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 03:00 GMT-03:00
Scheduled - NEQUI - COBRE will be performing scheduled maintenance on its platform on Saturday, September 20, between 03:00 and 03:10 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 19, 23:36 GMT-03:00

Sep 19, 2026

Banco Estado Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 19, 17:21 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 19, 14:23 GMT-03:00
Banco Bancolombia Intermittences - COBRE
Resolved - This incident has been resolved.
Sep 19, 14:26 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 18, 18:31 GMT-03:00

Sep 18, 2026

Intermittent timeouts on Webpay transactions
Resolved - This incident has been resolved. Webpay transaction creation is back to normal operation. If you continue to experience issues with payments, please contact support.
Sep 18, 23:40 GMT-03:00
Investigating - We are currently investigating intermittent timeouts when creating payment transactions through Webpay. Some transactions using this payment method may fail or take longer than usual to process. We are monitoring the situation and will provide updates as more information becomes available.
Sep 18, 23:20 GMT-03:00
Banco Estado Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 18, 19:39 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 18, 19:06 GMT-03:00
Banco Itaú Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 18, 19:28 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 18, 19:05 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 18, 19:18 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 18, 18:30 GMT-03:00
PSE Intermittences - COBRE
Resolved - This incident has been resolved.
Sep 18, 18:14 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 18, 12:51 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 18, 18:13 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 18, 17:07 GMT-03:00
Banco BCI Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 18, 17:58 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 18, 17:54 GMT-03:00
Transbank Intermittences
Resolved - This incident has been resolved.
Sep 18, 10:29 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 17, 18:29 GMT-03:00

Sep 17, 2026

Incident: Bre-B – Daviplata Unavailability - COBRE
Resolved - This incident has been resolved.
Sep 17, 18:18 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 16, 15:27 GMT-03:00
Daviplata - PSP Intermittences - COBRE
Resolved - This incident has been resolved.
Sep 17, 18:17 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 16, 22:14 GMT-03:00
Banco ESTADO Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 17, 11:56 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 17, 10:24 GMT-03:00

Sep 16, 2026

Banco Estado Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 16, 20:31 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 16, 20:03 GMT-03:00
Banco Itaú Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 16, 19:18 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 16, 19:04 GMT-03:00
Banco BICE Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 16, 17:03 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 16, 16:54 GMT-03:00
Banco SANTANDER Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 16, 10:01 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 16, 09:30 GMT-03:00
Scheduled Maintenance Notice – COBRE
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 GMT-03:00
Scheduled - COBRE will be performing scheduled maintenance on its platform on September 16, between 01:00 and 04:00 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 14, 23:57 GMT-03:00

Sep 15, 2026

Coopcentral Intermittences - COBRE
Resolved - This incident has been resolved.
Sep 15, 22:30 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
Sep 15, 19:45 GMT-03:00
Banco de Chile Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 15, 21:15 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 15, 20:54 GMT-03:00
Banco Ripley Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 15, 18:58 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 15, 17:49 GMT-03:00
Transbank Chile – Conversion Intermittencies
Resolved - This incident has been resolved.
Sep 15, 17:49 GMT-03:00
Identified - Intermittent issues affecting Transbank Chile transaction conversion have been detected.
This may impact the processing of some transactions. We are monitoring the situation and will provide an update as soon as operations return to normal.
Sep 14, 22:32 GMT-03:00
Banco ESTADO Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 15, 11:39 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 15, 11:05 GMT-03:00
Scheduled Maintenance Notice – COBRE
Completed - The scheduled maintenance has been completed.
Sep 15, 08:15 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:15 GMT-03:00
Scheduled - COBRE will be performing scheduled maintenance on its platform on September 15, between 03:15 and 08:15 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 15, 03:15 GMT-03:00

Sep 14, 2026

Banco Coltefinanciera Intermittences - COBRE NEQUI - Colombia
Resolved - This incident has been resolved.
Sep 14, 22:45 GMT-03:00
Identified - Intermittent service disruptions have been detected affecting Coltefinanciera in Colombia. Consequently, this banking entity has been temporarily disabled for pay-in transactions until normal operations are restored.
If you have any questions, please contact us at support@alps.cl.
Sep 14, 20:25 GMT-03:00
Banco BICE Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 14, 19:55 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 14, 18:33 GMT-03:00
Banco BCO 360 Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 14, 16:04 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 14, 15:55 GMT-03:00
Banco ITAU Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 14, 13:33 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 14, 13:19 GMT-03:00
Banco ITAU Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 14, 13:18 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 14, 13:07 GMT-03:00
Banco Santander Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 14, 11:58 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 14, 11:39 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 14, 11:18 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 14, 10:57 GMT-03:00
Banco SANTANDER Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 14, 10:08 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 14, 09:54 GMT-03:00

Sep 13, 2026

CHILE INCIDENT - WITHDRAWALS
Resolved - This incident has been resolved.
Sep 13, 13:43 GMT-03:00
Investigating - In the past few hours, we have experienced intermittencies in the payout service in Chile. As a result, there have been delays in processing payouts.
We are currently working on a solution and estimate that it will take approximately to regularize the pending withdrawals.

We will keep you informed.
Sep 13, 13:38 GMT-03:00
Scheduled Maintenance Notice - Banco de Chile
Completed - The scheduled maintenance has been completed.
Sep 13, 01:59 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:59 GMT-03:00
Scheduled - Banco de Chile will be performing scheduled maintenance on its web and app services on September 12, between 23:59 and Sep 13, 02:00 (UTC-4).
During this maintenance window, the bank's services will be temporarily unavailable. As a result, will temporarily disable transactions with the bank until the maintenance is completed.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 12, 14:15 GMT-03:00

Sep 12, 2026

Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 12, 22:26 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 12, 22:09 GMT-03:00
Scheduled Maintenance: Bre-B COBRE
Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 GMT-03:00
Scheduled - Bre-B Colombia will be undergoing scheduled maintenance on Thursday, September 12, between 05:00 and 07:00 (UTC-3).
During this maintenance window, the Bre-B service through COBRE Colombia will be temporarily unavailable.
We recommend planning your operations accordingly.

If you have any questions, please contact us at support@alps.cl.

Duration
12 Sep 2026 05:00 -03 to 12 Sep 2026 07:00 -03
Sep 10, 16:58 GMT-03:00

Sep 11, 2026

Banco Santaneder Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 11, 20:18 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 11, 20:06 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 11, 19:30 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 11, 19:15 GMT-03:00
Banco SANTANDER Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 11, 17:01 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 11, 16:30 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 11, 15:21 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 11, 15:07 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 11, 11:14 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 11, 10:59 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 11, 10:18 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 11, 09:18 GMT-03:00

Sep 10, 2026

Banco Estado Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 10, 23:33 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 10, 23:03 GMT-03:00
Scheduled Maintenance Notice – COBRE - Banco Cooperativo Coopcentral
Completed - The scheduled maintenance has been completed.
Sep 10, 23:01 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:01 GMT-03:00
Scheduled - Banco Cooperativo Coopcentral will be performing scheduled maintenance on its platform on Thuesday, September 10, between 22:00 and 23:00 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 8, 19:23 GMT-03:00
Scheduled Maintenance Notice – Transbank Chile
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 GMT-03:00
Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on September 10, between 22:00 and September 11, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 9, 11:36 GMT-03:00
Banco Estado Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 10, 22:32 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 10, 22:04 GMT-03:00
Banco Ripley Intermittences - FINTOC
Resolved - This incident has been resolved.
Sep 10, 18:07 GMT-03:00
Identified - Intermittent service disruptions have been detected.
As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 9, 16:52 GMT-03:00
Banco SANTANDER Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 10, 11:35 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 10, 09:34 GMT-03:00
Banco Santander Intermittences - KHIPU
Resolved - This incident has been resolved.
Sep 10, 09:16 GMT-03:00
Investigating - Intermittent service disruptions have been detected.
As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
Sep 9, 23:32 GMT-03:00
Scheduled Maintenance Notice – Transbank Chile.
Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 GMT-03:00
Scheduled - Transbank Chile will be performing scheduled maintenance on its platform on September 09, between 22:00 and September 10, 06:00 (UTC-3).
During this maintenance window, transactions processed through Transbank may experience intermittent disruptions.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 9, 11:32 GMT-03:00
Scheduled Maintenance Notice – COBRE
Completed - The scheduled maintenance has been completed.
Sep 10, 03:45 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:15 GMT-03:00
Scheduled - COBRE will be performing scheduled maintenance on its platform on Thursday , September 10, between 03:15 and 03:45 (UTC-5).
During this maintenance window, pay-in and payout services will be temporarily unavailable.
We recommend planning your operations accordingly.
If you have any questions, please contact us at support@alps.cl.
Sep 9, 19:20 GMT-03:00
Incident History Powered by Atlassian Statuspage