Identified - Intermittent service disruptions have been detected. As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
May 28, 2026 - 10:51 GMT-04:00
Identified - Intermittent service disruptions have been detected. As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
May 28, 2026 - 10:50 GMT-04:00
ALPS Dashboard Backoffice
Operational
90 days ago
99.81
% uptime
Today
Payin
Degraded Performance
90 days ago
99.96
% uptime
Today
ALPS Cashin API Service
Operational
90 days ago
100.0
% uptime
Today
Brasil
Operational
90 days ago
100.0
% uptime
Today
Chile
Operational
90 days ago
99.61
% uptime
Today
Colombia
Degraded Performance
90 days ago
100.0
% uptime
Today
Ecuador
Operational
90 days ago
100.0
% uptime
Today
Mexico
Operational
90 days ago
100.0
% uptime
Today
Perú
Operational
90 days ago
100.0
% uptime
Today
Guatemala
Operational
90 days ago
100.0
% uptime
Today
Honduras
Operational
90 days ago
100.0
% uptime
Today
Costa Rica
Operational
90 days ago
100.0
% uptime
Today
Panama
Operational
90 days ago
100.0
% uptime
Today
Payout
Operational
90 days ago
99.99
% uptime
Today
ALPS Cashout API Service
Operational
90 days ago
100.0
% uptime
Today
Chile
Operational
90 days ago
99.99
% uptime
Today
Ecuador
Operational
90 days ago
100.0
% uptime
Today
Perú
Operational
90 days ago
100.0
% uptime
Today
Colombia
Operational
90 days ago
100.0
% uptime
Today
Mexico
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 27, 18:35 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 27, 18:21 GMT-04:00
Resolved -
This incident has been resolved.
May 27, 15:31 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 27, 15:08 GMT-04:00
Resolved -
This incident has been resolved.
May 27, 10:37 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
May 27, 10:13 GMT-04:00
Resolved -
This incident has been resolved.
May 27, 10:12 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 26, 16:29 GMT-04:00
Resolved -
This incident has been resolved.
May 27, 10:12 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, ETPAY has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 26, 16:29 GMT-04:00
Resolved -
This incident has been resolved.
May 27, 10:11 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 26, 17:03 GMT-04:00
Resolved -
This incident has been resolved.
May 26, 22:34 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 26, 22:24 GMT-04:00
Resolved -
This incident has been resolved.
May 25, 23:59 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 25, 23:38 GMT-04:00
Resolved -
This incident has been resolved.
May 25, 09:44 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 25, 09:23 GMT-04:00
Resolved -
This incident has been resolved.
May 24, 18:49 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
May 24, 10:25 GMT-04:00
Resolved -
Intermittent service disruptions were detected at Banco de Chile between 00:30 and 06:30 hrs (UTC-4). As a result, FINTOC temporarily disabled related transactions during this period.
All systems are currently fully operational.
May 24, 12:08 GMT-04:00
Completed -
The scheduled maintenance has been completed.
May 24, 06:00 GMT-04:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 GMT-04:00
Scheduled -
The processor for pay-ins, KHIPU - Banco Security will undergo scheduled maintenance on May 24 between 00:00 and 06:00 (UTC-4). During this period, transactions through this channel (3) will not be processed. We recommend planning your operations accordingly.
May 23, 23:03 GMT-04:00
Resolved -
This incident has been resolved.
May 23, 11:38 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, ETPAY has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 22, 19:09 GMT-04:00
Resolved -
This incident has been resolved.
May 23, 11:38 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, ETPAY has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 23, 10:14 GMT-04:00
Resolved -
This incident has been resolved.
May 22, 15:34 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 22, 15:33 GMT-04:00
Resolved -
This incident has been resolved.
May 22, 08:46 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 23:05 GMT-04:00
Resolved -
This incident has been resolved.
May 22, 08:45 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 23:09 GMT-04:00
Resolved -
This incident has been resolved.
May 22, 08:45 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 23:09 GMT-04:00
Resolved -
This incident has been resolved.
May 22, 08:44 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 23:24 GMT-04:00
Resolved -
This incident has been resolved.
May 22, 08:44 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 23:05 GMT-04:00
Resolved -
This incident has been resolved.
May 22, 08:43 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 23:25 GMT-04:00
Resolved -
This incident has been resolved.
May 20, 23:52 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 14:38 GMT-04:00
Resolved -
This incident has been resolved.
May 20, 18:29 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 20, 16:25 GMT-04:00
Resolved -
This incident has been resolved.
May 20, 14:41 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 23:29 GMT-04:00
Resolved -
This incident has been resolved.
May 20, 14:41 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 23:29 GMT-04:00
Resolved -
This incident has been resolved.
May 19, 20:28 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 19, 20:23 GMT-04:00
Resolved -
This incident has been resolved.
May 19, 19:19 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, ETPAY has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 19, 19:00 GMT-04:00
Resolved -
This incident has been resolved.
May 19, 19:18 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, ETPAY has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 19, 18:48 GMT-04:00
Resolved -
This incident has been resolved.
May 19, 13:10 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 19, 11:19 GMT-04:00
Resolved -
This incident has been resolved.
May 19, 10:51 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, some payments processed by the bank are experiencing delays, leading to longer-than-usual response times.
May 19, 09:27 GMT-04:00
Resolved -
This incident has been resolved.
May 19, 10:33 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, ETPAY has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 19, 09:43 GMT-04:00
Resolved -
This incident has been resolved.
May 18, 23:10 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 18, 23:00 GMT-04:00
Resolved -
Between 11:00 and 14:00 (UTC-4), the Payins service experienced intermittent issues caused by an external KYC data validation provider.
This incident impacted the payment request generation flow. During the incident, we maintained active communication with the provider to review the service behavior, monitor the evolution of the issue, and validate the status of the affected operations.
The situation has since been successfully resolved, and services are currently operating normally.
We will continue monitoring the service to ensure its proper operation.
May 18, 17:00 GMT-04:00
Resolved -
This incident has been resolved.
May 18, 16:15 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 23:28 GMT-04:00
Resolved -
This incident has been resolved.
May 18, 13:38 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 18, 10:05 GMT-04:00
Resolved -
This incident has been resolved.
May 18, 13:26 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 18, 12:29 GMT-04:00
Resolved -
This incident has been resolved.
May 18, 12:29 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 18, 12:08 GMT-04:00
Completed -
The scheduled maintenance has been completed.
May 17, 03:00 GMT-04:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 GMT-04:00
Scheduled -
The processor for pay-ins, KHIPU Banco Santander, will undergo scheduled maintenance on May 16, between 22:00 and May 17, 03:00 (UTC-4). During this period, transactions through this channel (23) will not be processed. We recommend planning your operations accordingly.
May 16, 20:34 GMT-04:00
Resolved -
This incident has been resolved.
May 16, 20:38 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 16, 20:16 GMT-04:00
Resolved -
This incident has been resolved.
May 16, 19:23 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 16, 18:41 GMT-04:00
Resolved -
This incident has been resolved.
May 16, 17:59 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 16, 17:21 GMT-04:00
Resolved -
This incident has been resolved.
May 15, 23:58 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 23:28 GMT-04:00
Resolved -
This incident has been resolved.
May 15, 23:58 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, FINTOC has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 23:29 GMT-04:00
Resolved -
This incident has been resolved.
May 15, 23:58 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 23:27 GMT-04:00
Resolved -
This incident has been resolved.
May 15, 23:53 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 23:27 GMT-04:00
Resolved -
This incident has been resolved.
May 15, 18:51 GMT-04:00
Monitoring -
A fix has been implemented and we are monitoring the results.
May 15, 18:48 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, TRANSBANK has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 15, 18:43 GMT-04:00
Resolved -
This incident has been resolved.
May 14, 22:19 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 14, 22:17 GMT-04:00
Resolved -
This incident has been resolved.
May 14, 19:37 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 14, 19:09 GMT-04:00
Resolved -
This incident has been resolved.
May 14, 16:53 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 14, 16:15 GMT-04:00
Resolved -
This incident has been resolved.
May 14, 15:48 GMT-04:00
Identified -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 14, 08:51 GMT-04:00
Resolved -
This incident has been resolved.
May 14, 08:52 GMT-04:00
Investigating -
Intermittent service disruptions have been detected. As a result, KHIPU has temporarily disabled related bank transactions until the situation is resolved and operations return to normal.
May 13, 19:02 GMT-04:00